List of Queens Answering Services
Call Experts
Call Experts is a family-owned and operated call center that provides highly trained Experts to professionally represent your company and integrate with your team. With a focus on exceptional service and shorter wait times, Call Experts offers dedicated Client Account Enthusiasts to take care of your questions and business needs 24/7. Founded in 19 Read More...
Sound Telecom
Sound Telecom is a privately owned company headquartered in the United States that provides a range of professional communication services including telephone answering, inbound and outbound call services, unified communications, and paging services. Established in 1986, the company began by providing business support and telephone answering servic Read More...
Belles Receptionists & Answering Service
Belles Receptionists & Answering Service is a company that provides live answering services to help businesses stay in touch with their customers 24/7 through various communication channels such as phone, chat, text, and email. With friendly and familiar voices, Belles Receptionists offer a unique experience for callers and provide peace of mi Read More...
First Choice Answering Service
First Choice Answering Services LLC is a New York-based answering service firm that offers high-quality telephone answering services at reasonable prices. Their professional and courteous representatives ensure that every call is answered accurately and any issues or concerns are resolved in a positive manner for your customers. They are committed Read More...
Signius Communications
Signius Communications is a US-based call center and answering service company that has been providing exceptional services since 1929. With 12 locations across the US, Signius is equipped with the latest state-of-the-art technology and highly-trained staff to ensure outstanding quality services for their customers. Their services help businesses o Read More...
Frequently Asked Questions
Q: What are answering services, and how do they work?
A: Answering services are outsourced call centers that handle phone calls on behalf of businesses. When your business is unable to answer calls or needs additional support, the answering service's trained agents take incoming calls, provide information, take messages, and assist callers based on your specific instructions. These services can be customized to suit your business needs, whether it's after-hours support, appointment scheduling, customer inquiries, or emergency response.
Q: What types of businesses can benefit from answering services in Queens, NY?
A: Answering services can benefit various businesses in Queens, NY, including but not limited to:
- Medical Practices: For appointment scheduling and after-hours support.
- Legal Firms: For call overflow handling and message taking.
- E-Commerce Stores: For customer support and order inquiries.
- Service Companies: For dispatching and emergency response.
- Real Estate Agencies: For lead capture and property inquiries.
- Small Businesses: For professional call handling and customer service.
- Home Service Providers: For appointment bookings and service inquiries.
Q: How can hiring an answering service benefit my Queens, NY business?
A: Hiring an answering service for your Queens, NY business offers several benefits, including:
- 24/7 Availability: Ensuring your business is reachable round-the-clock, even after regular business hours.
- Enhanced Customer Service: Providing a professional and friendly voice to assist customers promptly.
- Call Handling Efficiency: Managing call overflow during busy periods and preventing missed opportunities.
- Cost-Effective Solution: Avoiding the need to hire additional staff for call handling.
- Appointment Scheduling: Efficiently managing appointments and bookings on your behalf.
- Multilingual Support: Offering support in multiple languages to cater to diverse customers.
- Emergency Response: Ensuring emergency calls are handled promptly and accurately.
Q: How do I choose the right answering service for my Queens, NY business?
A: To choose the right answering service for your Queens, NY business, consider the following factors:
- Service Offerings: Check if the service offers the specific features and support your business needs.
- Experience: Look for a well-established answering service with a track record of reliability.
- Industry Expertise: Find a service familiar with your industry's unique requirements.
- Customization: Ensure the service can tailor its offerings to match your brand and business processes.
- Call Handling Protocols: Discuss how calls are handled, escalated, and messages delivered.
- Security Measures: Inquire about data security and confidentiality practices.
- Pricing: Compare pricing plans and make sure it fits your budget and call volume.
Q: How much does an answering service cost in Queens, NY?
A: The cost of an answering service in Queens, NY can vary based on factors such as call volume, service features, and customization. Some services charge a flat monthly fee, while others may charge per call or offer different pricing tiers. It's essential to request quotes from multiple services, clarify their pricing structures, and choose one that aligns with your budget and call handling needs.
Q: How quickly can an answering service be set up for my business?
A: The setup time for an answering service can vary depending on the complexity of your requirements and the service provider's capacity. In many cases, an answering service can be set up within a few days to a week. During the initial setup, you will work with the service to provide call handling instructions and ensure seamless integration with your business processes. The sooner you reach out to the service, the faster they can get started.
Q: Can an answering service handle calls in multiple languages?
A: Yes, many answering services in Queens, NY offer multilingual support. If your business caters to a diverse customer base or international clients, you can request an answering service that can handle calls in multiple languages. This ensures that language barriers do not hinder effective communication with your customers and clients.
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Brandon Bailey - Reviewed in Queens on 2024-01-11
I first signed up with Sound Telecom years ago when I was living in the city. On my recent trip back to New York I decided to drop by their office and say hi to some of the folks that I've developed such a good business relationship with. They were great, as always, and I can't recommend their answering service enough. I'm so glad they do their thing nationwide so I could keep using them after I left NYC.
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Rebecca Lebowitz - Reviewed in Queens on 2023-12-04
In an era where most businesses are expected to be on call 24-7, Call Experts provides unparalleled customer service! Call Experts works across industries (including Law Firms, Doctors, and so much more), can answer and make calls for you, and provide you with the piece of mind you need to not only save money, but also make money by ensuring that every client speaks with a trained customer service representative.