Frequently Asked Questions
Q: What are answering services, and how do they work?
A: Answering services are outsourced call centers that handle phone calls on behalf of businesses. When your business is unable to answer calls or needs additional support, the answering service's trained agents take incoming calls, provide information, take messages, and assist callers based on your specific instructions. These services can be customized to suit your business needs, whether it's after-hours support, appointment scheduling, customer inquiries, or emergency response.
Q: What types of businesses can benefit from answering services in Manhattan?
A: Answering services can benefit various businesses in Manhattan, including but not limited to:
- Medical Practices: For appointment scheduling and after-hours support.
- Legal Firms: For call overflow handling and message taking.
- E-Commerce Stores: For customer support and order inquiries.
- Service Companies: For dispatching and emergency response.
- Real Estate Agencies: For lead capture and property inquiries.
- Small Businesses: For professional call handling and customer service.
- Home Service Providers: For appointment bookings and service inquiries.
Q: How can hiring an answering service benefit my Manhattan business?
A: Hiring an answering service for your Manhattan business offers several benefits, including:
- 24/7 Availability: Ensuring your business is reachable round-the-clock, even after regular business hours.
- Enhanced Customer Service: Providing a professional and friendly voice to assist customers promptly.
- Call Handling Efficiency: Managing call overflow during busy periods and preventing missed opportunities.
- Cost-Effective Solution: Avoiding the need to hire additional staff for call handling.
- Appointment Scheduling: Efficiently managing appointments and bookings on your behalf.
- Multilingual Support: Offering support in multiple languages to cater to diverse customers.
- Emergency Response: Ensuring emergency calls are handled promptly and accurately.
Q: How do I choose the right answering service for my Manhattan business?
A: To choose the right answering service for your Manhattan business, consider the following factors:
- Service Offerings: Check if the service offers the specific features and support your business needs.
- Experience: Look for a well-established answering service with a track record of reliability.
- Industry Expertise: Find a service familiar with your industry's unique requirements.
- Customization: Ensure the service can tailor its offerings to match your brand and business processes.
- Call Handling Protocols: Discuss how calls are handled, escalated, and messages delivered.
- Security Measures: Inquire about data security and confidentiality practices.
- Pricing: Compare pricing plans and make sure it fits your budget and call volume.
Q: How much does an answering service cost in Manhattan?
A: The cost of an answering service in Manhattan can vary based on factors such as call volume, service features, and customization. Some services charge a flat monthly fee, while others may charge per call or offer different pricing tiers. It's essential to request quotes from multiple services, clarify their pricing structures, and choose one that aligns with your budget and call handling needs.
Q: How quickly can an answering service be set up for my business?
A: The setup time for an answering service can vary depending on the complexity of your requirements and the service provider's capacity. In many cases, an answering service can be set up within a few days to a week. During the initial setup, you will work with the service to provide call handling instructions and ensure seamless integration with your business processes. The sooner you reach out to the service, the faster they can get started.
Q: Can an answering service handle calls in multiple languages?
A: Yes, many answering services in Manhattan offer multilingual support. If your business caters to a diverse customer base or international clients, you can request an answering service that can handle calls in multiple languages. This ensures that language barriers do not hinder effective communication with your customers and clients.
About Manhattan Answering Services
Which are the Top 10 Best Answering Services in Manhattan, NY?
1) Call Experts
Call Experts stands out as a renowned name among Answering Services in Manhattan. Call Experts is a family-owned and operated call center that provides highly trained Experts to professionally represent your company and integrate with your team. With a focus on exceptional service and shorter wait times, Call Experts offers dedicated Client Account Enthusiasts to take care of your questions and business needs 24/7. Founded in 1982, they specialize in providing consultative solutions tailored to your specific needs. Call Experts takes a consultative approach with your organization to develop an affordable, efficient plan addressing complete call management, overflow call management, answering services, help desk, order taking, or any other telephone or messaging needs.At Call Experts, all agents undergo a multi-week training program, followed by continued learning and quality assurance training, to ensure they develop problem-solving skills and customer service standards. Call Experts values its employees and offers a career path that seeks to motivate and empower every team member. They also uphold the company’s core values in all actions and processes, including developing the best solutions, delivering compelling customer support, and offering respected expertise. With a commitment to quality and excellence, Call Experts strives to exceed your expectations and deliver results that drive your business forward.
2) Belles Receptionists & Answering Service
Belles Receptionists & Answering Service is a company that provides live answering services to help businesses stay in touch with their customers 24/7 through various communication channels such as phone, chat, text, and email. With friendly and familiar voices, Belles Receptionists offer a unique experience for callers and provide peace of mind for businesses knowing that their customers’ needs are being taken care of. Since 1957, Belles Receptionists & Answering Service has been providing personalized telephone answering services to a prestigious list of clients, including business owners, Fortune 500 companies, celebrities, and other prominent figures.
3) Sound Telecom
Sound Telecom is a privately owned company headquartered in the United States that provides a range of professional communication services including telephone answering, inbound and outbound call services, unified communications, and paging services. Established in 1986, the company began by providing business support and telephone answering services during business hours, but later expanded to offer round-the-clock services. Sound Telecom is more than just a telephone answering service provider; it is committed to providing value, ownership, integrity, commitment, and excellence to its customers. With a passion to give voice to America, Sound Telecom utilizes its expertise, advanced technology, and a team of dedicated professionals to deliver remarkable solutions that exceed customer expectations. The company’s mission is to build a legacy of excellence one call at a time, and this is evident in its unwavering focus on providing exceptional service that aligns with its core values.
4) First Choice Answering Service
First Choice Answering Services LLC is a New York-based answering service firm that offers high-quality telephone answering services at reasonable prices. Their professional and courteous representatives ensure that every call is answered accurately and any issues or concerns are resolved in a positive manner for your customers. They are committed to handling and dispatching calls in a timely manner, ensuring that your business never misses a call. As a proud member of the Association of TeleServices International (ASTI), First Choice Answering Services LLC is dedicated to providing exceptional customer service to businesses of all sizes.
5) Signius Communications
Signius Communications is a US-based call center and answering service company that has been providing exceptional services since 1929. With 12 locations across the US, Signius is equipped with the latest state-of-the-art technology and highly-trained staff to ensure outstanding quality services for their customers. Their services help businesses of all sizes save on operating costs, improve customer service levels, and focus their time and energy on their core business activities. With Signius on your team, you can be confident that your customers will receive the highest level of care, 24/7. Signius offers customized solutions tailored to your business communication needs and budget, whether you manage a small medical practice or a Fortune 500 company.